Partner Resource Center

How can I cancel a sponsored experience activity/booking?

If You've Already Booked an Activity:

To cancel an approved and booked activity, use the app or contact Customer Care via the Help Center.

If You Haven't Booked Yet:

For pending bookings, please reach out to our team by responding to the approval email you've received. In this case, you have two options:

  • Cancel Voucher and Application: If you no longer wish to proceed with the activity, we can assist you in canceling the voucher and application.
  • Change Activity: Alternatively, if you'd like to switch to a different activity, please check our guidelines for rules and conditions.

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