Partner Resource Center

Why can’t I log in?

Issues related to login or password resetting can happen for different reasons:

Login - customer account
Please make sure that you are not trying to log in to our customer account section on our marketplace www.getyourguide.com. This is a separate area and for customer accounts only.
Your partner credentials will not work.
To log in to your partner account, please visit our Affiliate Partner Administration and log in.



Incorrect or forgotten password
Please find more information on how to reset your password here or click on Forgot your password?


Temporary interruption of the partner portal
Despite our efforts to minimize or avoid it, a temporary outage can sometimes happen due to ongoing engineer work. If that is the case, please bear with us and try to log in some time later. It also might help to check our status page in regards to possible interruptions.

If the login issue is still ongoing, please contact our Partner Support.

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